Privacy Policy

Effective Date: 13/07/2026

Last Revised: 13/07/2026

1. Introduction

BAGOLoan (“Application”, “Platform”, “we”, “our”, or “us”) is a digital revolving credit platform operated by BASAGO DIGITECH PRIVATE LIMITED.

We understand that financial services require a high level of trust. Protecting your personal information and maintaining transparency regarding data usage are important responsibilities for us.

This Privacy Policy explains how BAGOLoan collects, processes, uses, stores, and safeguards your information when you access or use our application, website, and related financial services.

By registering an account, submitting an application, or continuing to use BAGOLoan, you provide your consent for the collection and processing of information as described in this Privacy Policy.

2. Information We Collect

To provide credit evaluation, account management, identity verification, fraud prevention, and customer support services, BAGOLoan may collect information from different sources.

The information collected may include:

2.1 Identity and Personal Details

During account creation and verification, we may collect:

  • Full legal name
  • Date of birth
  • Gender
  • Marital status
  • Number of dependents or children
  • Residential details
  • Government-issued identity details
  • Other information required for customer verification

This information helps us confirm your identity, maintain account security, and comply with applicable financial service requirements.

2.2 Employment and Financial Profile

To understand your financial capacity and provide a suitable revolving credit limit, we may collect:

  • Employment status
  • Occupation details
  • Employer information
  • Employment duration
  • Monthly income details
  • Regular expenses
  • Existing financial obligations
  • Other financial information provided by you

Such information assists us in evaluating repayment ability and offering responsible credit solutions.

3. Device Permissions and Their Purpose

BAGOLoan may request access to certain device functions. We follow a permission-based approach and only collect information after obtaining your authorization.

3.1 SMS Access Permission

Why we request SMS access:

SMS permission allows BAGOLoan to review relevant financial messages that may help us understand your financial behaviour and improve credit assessment.

Information obtained from SMS may support:

  • Verification of financial transaction records
  • Understanding income and expense patterns
  • Improving credit risk analysis
  • Detecting unusual or fraudulent activities
  • Determining a suitable revolving credit limit

BAGOLoan only uses SMS information related to financial assessment purposes and does not intentionally collect unrelated personal conversations.

3.2 Approximate Location Permission

Why we request location access:

BAGOLoan collects approximate location information to determine whether our services are available in your current region.

Location information helps us:

  • Confirm service eligibility
  • Provide region-specific services
  • Prevent applications from unsupported locations

BAGOLoan primarily provides services within India. Users accessing the platform from outside supported regions may have limited access to certain features.

We do not continuously monitor your location, and location information is collected only when required for service purposes.

3.3 Camera Permission

Why we request camera access:

Camera permission is required to support identity verification procedures.

The camera may be used for:

  • Capturing identity documents
  • Taking facial images/selfies
  • Performing identity confirmation
  • Reducing identity misuse and unauthorized applications

The information collected through camera access is used only for verification, security, and compliance-related purposes.

4. How We Process Your Information

BAGOLoan processes your information for the following legitimate purposes:

Credit Evaluation and Limit Assessment

We analyze relevant information to:

  • Understand your financial profile
  • Evaluate creditworthiness
  • Assess repayment capability
  • Determine appropriate revolving credit limits
  • Provide personalized credit offers

Credit decisions are made based on multiple factors and not solely on any single data source.

Identity Protection and Fraud Prevention

Your information may be used to:

  • Verify account ownership
  • Prevent fraudulent activities
  • Protect users from identity misuse
  • Maintain platform security
Service Delivery and Account Management

We may process information to:

  • Create and manage your account
  • Provide credit-related services
  • Maintain transaction records
  • Respond to customer inquiries
  • Send important service notifications
Compliance and Legal Obligations

We may process information to:

  • Meet applicable Indian legal requirements
  • Support regulatory compliance
  • Maintain required financial records
  • Respond to lawful requests from authorities

5. Information Sharing and Disclosure

BAGOLoan does not sell, rent, or trade your personal information.

Your information may only be shared under controlled circumstances.

5.1 Lending and Financial Partners

Where applicable, information may be shared with authorized financial institutions or lending partners for:

  • Credit evaluation
  • Loan servicing
  • Regulatory compliance
  • Account management

Such partners are required to process information according to applicable privacy and security requirements.

5.2 Technology and Service Providers

We may engage trusted service providers supporting:

  • Identity verification
  • Data security
  • Cloud infrastructure
  • Customer support operations
  • Fraud prevention solutions

These providers are permitted to process information only for authorized services.

5.3 Regulatory and Legal Disclosure

Information may be disclosed when required by:

  • Applicable laws
  • Government authorities
  • Regulatory bodies
  • Judicial or legal processes

6. Protection of Your Information

BAGOLoan adopts appropriate security practices designed to protect your information against:

  • Unauthorized access
  • Accidental loss
  • Improper disclosure
  • Unauthorized modification

Security measures may include:

  • Encryption technologies
  • Access restrictions
  • Secure authentication mechanisms
  • Internal data protection procedures

Although we take reasonable precautions, no online system can guarantee absolute security.

7. Storage and Retention of Information

We retain personal information only for the period necessary to:

  • Provide requested services
  • Complete credit-related activities
  • Maintain financial records
  • Resolve disputes
  • Meet regulatory obligations

When information is no longer required, we take appropriate steps to securely remove or anonymize it.

8. Your Choices and Rights

You may:

  • Review information provided by you
  • Update inaccurate information
  • Manage application permissions through device settings
  • Contact us regarding privacy concerns
  • Request information about our data practices

Some information may be required to provide financial services, and restricting certain permissions may affect service availability.

9. Children's Privacy

BAGOLoan is designed for individuals who are legally eligible to access financial services.

We do not knowingly collect information from individuals who are not eligible to use financial products.

10. Updates to This Privacy Policy

We may revise this Privacy Policy when necessary due to:

  • Changes in services
  • Regulatory updates
  • Improvements in privacy practices

The updated version will be made available through BAGOLoan or our official website.

11. Contact Information

If you have any questions, requests, or concerns regarding this Privacy Policy, please contact us:

BASAGO DIGITECH PRIVATE LIMITED

Email: info@basagodigitech.com